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Date : 11-Oct-2010
Rachel Argaman, Australian Hotelier of the year, has been scrubbing, cooking and cleaning to find out how Toga Hospitality can improve guest service and reward the unsung members of the Toga Team
Press Release
7th October 2010:
Last week, in front of over 200 Toga Team Members, Rachel Argaman – CEO of Toga Hospitality – announced she has been working undercover at Vibe Hotels, Medina Apartment Hotels and Travelodge Hotels. Her experience will feature in the brand new, Australian version of the hit series Undercover Boss.
Argaman wanted to learn and experience first hand what the company can do to improve each and every guest experience and to ensure that Toga Hospitality is, and remains, a compelling place to work as well as to stay.
She left the comfort of the office and her home to take part in a unique undercover mission to examine the inner workings of the company. A familiar face around each of Toga Hospitality’s 51 hotels, she was heavily disguised and donned various uniforms as she learnt how to clean rooms, check in guests, prepare guest meals, set up for conferences and so much more!
By going undercover, Argaman had the unique opportunity to get to know even more members of the incredible Toga Team and to hear some home truths about the business. Her experience has resulted in significant and unique changes to help Toga Hospitality continue to serve its guests, look after its Team Members and continue to grow well into the future.
Argaman said: “Companies don’t succeed; people do – at Toga Hospitality, we follow this as our mantra. The reason I wanted to be involved in Undercover Boss was to look at our business through the eyes of our Front Line Team. This was a true learning curve! I had lots of fun and have learnt vital lessons which will translate into real solutions for our business and our people so that we can better serve our guests, and our team!”
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